Privacy Policy
How we collect, use, and protect your information
Fingrowth Co-operative Bank Limited ("we", "our", or "the Bank") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable laws and regulations.
1. Information We Collect
1.1 Personal Information
When you open an account or apply for services, we collect:
- Name, date of birth, age, and gender
- Contact information (address, phone, email)
- Identity proof (Aadhaar, PAN, Passport, etc.)
- Address proof documents
- Photographs and signatures
- Income and employment details
- Nominee and beneficiary information
1.2 Financial Information
- Account numbers and balances
- Transaction history and patterns
- Credit history and credit scores
- Income tax returns and financial statements
- Assets and liabilities information
1.3 Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Login credentials and authentication data
- Cookies and usage data
1.4 Biometric Information
- Fingerprints (for Aadhaar authentication)
- Facial recognition data (for app authentication)
- Voice recordings (for customer service)
2. How We Use Your Information
We use your information for the following purposes:
2.1 Banking Services
- Account opening and maintenance
- Processing transactions and payments
- Loan processing and credit assessment
- Providing digital banking services
- Issuing cards, cheque books, and statements
2.2 Compliance & Legal
- KYC (Know Your Customer) verification
- AML (Anti-Money Laundering) compliance
- Fraud detection and prevention
- Regulatory reporting to RBI and other authorities
- Tax compliance and TDS deduction
2.3 Communication
- Transaction alerts and notifications
- Account statements and updates
- Marketing and promotional offers
- Customer service and support
- Important banking updates
2.4 Improvement & Analytics
- Analyzing customer behavior and preferences
- Improving products and services
- Website and app performance optimization
- Risk management and assessment
3. Information Sharing & Disclosure
We may share your information with:
3.1 Third-Party Service Providers
- Payment processors and clearing houses
- Credit information companies (CIBIL, Experian, etc.)
- IT service providers and technology partners
- KYC verification agencies
- Insurance companies (for loan insurance)
3.2 Regulatory & Legal Authorities
- Reserve Bank of India (RBI)
- Income Tax Department
- Financial Intelligence Unit (FIU)
- Law enforcement agencies (as required by law)
- Courts and dispute resolution authorities
3.3 Other Banks & Financial Institutions
- For inter-bank transactions
- RTGS/NEFT/IMPS settlements
- Cheque clearing processes
- Credit information sharing
4. Data Security Measures
We implement robust security measures to protect your information:
4.1 Technical Security
- 256-bit SSL encryption for online transactions
- Secure data centers with 24/7 monitoring
- Multi-factor authentication for digital banking
- Firewall protection and intrusion detection
- Regular security audits and penetration testing
4.2 Organizational Security
- Access controls and role-based permissions
- Employee training on data protection
- Confidentiality agreements with staff
- Incident response and breach management plan
- Regular backup and disaster recovery procedures
4.3 Your Responsibility
- Keep passwords and PINs confidential
- Never share OTPs or login credentials
- Use secure networks for digital banking
- Log out after completing transactions
- Report suspicious activities immediately
5. Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
Request copies of your personal information held by us
Right to Correction
Request correction of inaccurate information
Right to Object
Object to processing of your personal data
Right to Erasure
Request deletion of data (subject to legal requirements)
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Performance Cookies: Analyze website usage and performance
- Functional Cookies: Remember your preferences
- Analytics Cookies: Understand user behavior
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
7. Data Retention
We retain your information for the following periods:
- Active Accounts: Throughout account relationship
- Closed Accounts: Minimum 10 years as per RBI guidelines
- Loan Records: Minimum 8 years after loan closure
- Transaction Records: As per regulatory requirements
- KYC Documents: 5 years after account closure
Data may be retained longer if required by law or for legal proceedings.
8. Children's Privacy
Our services are not directed to individuals under 18 years. For minor accounts, parental/guardian consent and information is required. Parents/guardians can control and manage minor account information.
9. Changes to Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related queries or to exercise your rights, contact:
Data Protection Officer
dpo@fingrowthbank.com
+91-80-XXXX-XXXX
Customer Service
customercare@fingrowthbank.com
0141-2820300 (Toll Free)
Legal Documents
We Protect Your Data
- 256-bit SSL Encryption
- RBI Compliant
- Multi-Factor Authentication
- 24/7 Monitoring
- Regular Security Audits