Grievance Redressal
We're here to help resolve your concerns
About Grievance Redressal
At Fingrowth Co-operative Bank, we value your feedback and are committed to resolving your concerns promptly and effectively. Our dedicated grievance redressal mechanism ensures your voice is heard.
Submit Your Grievance
Grievance Redressal Officers
Primary Grievance Officer
Name: Mr. Rajesh Kumar
Designation: Senior Manager - Customer Service
Email: grievance@fingrowthbank.com
Phone: +91-0291-2612345
Nodal Officer
Name: Ms. Priya Sharma
Designation: General Manager - Operations
Email: nodal@fingrowthbank.com
Phone: +91-0291-2612346
Escalation Matrix
| Level | Contact Person | Timeline | Contact Details |
|---|---|---|---|
| Level 1 | Branch Manager | Within 3 working days | Visit your nearest branch |
| Level 2 | Grievance Officer | Within 7 working days | grievance@fingrowthbank.com +91-0291-2612345 |
| Level 3 | Nodal Officer | Within 15 working days | nodal@fingrowthbank.com +91-0291-2612346 |
| Level 4 | Principal Nodal Officer / CEO | Within 30 working days | ceo@fingrowthbank.com +91-0291-2612300 |
| External | Banking Ombudsman | After exhausting internal process | Reserve Bank of India www.rbi.org.in |
Resolution Timeline
Acknowledgment
Within 24 hours of receiving your complaint
Investigation
Thorough review within 7 working days
Resolution
Final resolution within 30 working days
Track Your Complaint
You can track the status of your complaint using your registered email or phone number. You will receive regular updates via SMS and email.
Important Information
- All grievances will be acknowledged within 24 hours of receipt
- A unique reference number will be provided for tracking purposes
- Most complaints are resolved within 7-15 working days
- If not satisfied with the resolution, you can escalate to the next level
- You can also approach the Banking Ombudsman if the complaint remains unresolved after 30 days
- For urgent matters, please call our 24x7 helpline: 1800-123-4567 (Toll-Free)
Alternative Contact Methods
grievance@fingrowthbank.com
Phone
+91-0291-2612345
Postal Address
Grievance Redressal Cell
Fingrowth Co-operative Bank
Head Office, Jodhpur, Rajasthan